One of the most abundant source of ideas for your business reside hidden deep in the recesses of your own employees. Usually they are too busy to know it themselves because we are busy people in a busy world doing busy things. Quite often, we are busy fighting fires and fixing things that may not have so easily broken if we had taken an opportunity to think creatively and proactively about improving management of day to day business.
Be bold and find a way to give your people the gift of time to step back and think about solving problems in their daily lives, improve experiences for your customers and make things easier for everyone.
I believe in anchor points for activities such as 'a day offsite' or a 'time out to think' on a Friday afternoon. It is easier for people to think creatively if they have a starting point or reference. Paint a picture of how things could be easier. Use examples or case studies from other companies. Use a facilitator who can help walk people through a thought building exercise. Have a goal! and celebrate the results!
Thursday, July 17, 2008
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